Shipping and Returns Policy

Shipping Policy

  1. Processing Time

  2. All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

  3. Shipping Rates & Delivery Estimates

  4. Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates are based on the shipping method selected and the destination.

    • Standard Shipping: 3-5business days

    • Expedited Shipping: 1-2 business days

    • Overnight Shipping: 1 business day

  5. International Shipping

    We currently DO NOT ship INTERNATIONALLY!

  6. Order Tracking

  7. Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order status on our website.

  8. Lost or Damaged Packages

  9. If your package is lost or damaged during transit, please contact us via email: shaniseaesthetics@gmail.com within 2 days of the expected delivery date. We will work with the shipping carrier to resolve the issue.

Returns Policy

  1. Return Eligibility

  2. We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items within 2 days of receiving your order. To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them.

  3. Non-Returnable Items

  4. Certain items are non-returnable, including but not limited to:

    • If the original package is NOT damaged you cannot return items.

    • DIGITAL PRODUCTS SALES ARE FINAL.

  5. Return Process

  6. To initiate a return, please contact us via email: shaniseaesthetics.com to obtain a Return Merchandise Authorization (RMA) number. Include your order number and reason for the return. Once you receive your RMA, please ship the item back to us at the address provided.

  7. Return Shipping Costs

  8. Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item sent, defective product). We recommend using a trackable shipping service or purchasing shipping insurance for items over [amount].

  9. Refunds

  10. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

  11. Exchanges

  12. If you need to exchange an item for the same item or a different size/color, please follow the return process above and place a new order for the desired item.

Contact Us

If you have any questions about our shipping and returns policy, please contact us at: Shaniseaesthetics@gmail.com